Tech Live Connect, aka TLC, is a global provider that provides support for software services. Not only do they provide these services for for global organizations, but they also provide them for independent vendors. TLC has offshore support services that the vendors use for their existing products, while also providing resources and tools to help these vendors build and create new products. The great thing about TLC is that they firmly believe in creating relationships with their customers that will last a long time. They pride themselves on considering their client’s needs and providing them services that meet those needs perfectly.
Support Services
With so many available support services, TLC really does what it can to make sure their client’s needs are taken care of. This is even better when you consider that different vendors need different types of services. They can also help provide services for those unexpected situations that seem to happen at the worst times! Some of the support services they offer are listed below.
- Analysis and Diagnosis
- Detection of Issues
- New Releases and Updates
- Support for Initial Software Installation
- Access to a Pool of Professionals that are Certified
- Support for Tiers 1, 2 and 3
Support Plans
With 6 different plans, TLC is sure to help pretty much any kind of client. Keep in mind, each support plan will cost a different amount and offer different things. After figuring out exactly what you need, you’ll be able to look at the plans and decide which one is going to meet your needs easiest. The plans are listed below.
The Diamond Plus, Diamond and Gold plans are all $7.99 per month. They also have a one time activation fee that ranges from $499.99 to $699.99. They all offer unlimited software support and password protection. These can be used with multiple PCs. The silver plan is also $7.99 per month and offers unlimited software support and password protection, but it’s only available to be used with 1 PC. There is a one time activation fee of $399.99. The Platinum plan is a monthly plan that costs $549.95 and is perfect for huge companies that have hundreds of computers. Finally, the Combo AV + OTF plan is one charge of $299.95 and it’s also great for bigger companies!
Differentiators
There are also several different differentiators available. These are there to help give clients the best service possible. The ones TLC has are listed below.
PCI-DSS ver. 3.2 Certificate makes the systems secure and sensitive payment information is protected. This also enables TLC to be a part of the global response to fight card data companies.
Microsoft SAM Compliance Certificate helps TLC create a MS SAM that that makes them 100% compliant to MS tools deployment.
Multi-Lingual means that TLC can cater to many different languages. These are: English, French, German and Japanese.
The quality team at TLC doesn’t tolerate any fraudulent or unethical sales. They also have very strict guidelines, have over 40 quality analysts and adhere to all FTC regulations.
CSR
TLC’s CSR program is devoted to many different causes, including underprivliged children, support homes for people of old age, providing free meals, donation of blood and participation in different kinds of drives for environmental protection. The program is called Prayaas, which translates to An Effort.
Contact Options
There will come a time when you’ll need to be able to contact the company. This means it’s extremely important to have several options so you can get your issues resolved as quickly as possible. The options of contact for TLC are listed below.
- Email
- Telephone
- Headquarters in Asia
- Address for Mail